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All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
[Process and Address]
To return an item, please contact customer service at [email address or phone number]. Please place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Every order placed before 3PM CST on a weekday will ship the same day. Otherwise, we will arrange your shipment on the following business day. We do not ship on weekend.
Another 5-7 business day will be added during the holiday.
Please understand that the reasonable processing time will be added on no matter what shipping method you have choose.
[processing time, lost package, …]
We DO NOT take responsibility for the customer’s mistake. Included but not limited to the buyer provided a wrong shipping address and we have shipped.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twelve (12) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange
If your order is lost or damaged, please contact [email or phone number]